Complaint

Complaint Procedure of Temple Solicitors

About Complaints

Our Commitment to You

At Temple Solicitors we are committed to provide high quality legal advice and client care. However, if any stage of our service you become unhappy or concerned, please inform us immediately, so that we can do our best to resolve the issue. We aim to trat complaints seriously and deal with them in confidence, fairly and as quickly as possible.

If you would like to make a complain can contact Mr. Mohammad Chowdhury the Principal Solicitor of this firm at mc@thetemplesolicitors.com or call us on +44 020 3500 3523. Mr. Mohammad Chowdhury will carry out a detailed investigation on your complaint and will provide you a solution within fourteen working days. If we believe that a face to face meeting will be helpful to resolve the issue, we may ask you to attend a meeting.

If you are not satisfied with the outcome of your complain and would like to take the matter further, you can contact the Legal Ombudsman. The Legal Ombudsman will investigate your complaint independently of how it was dealt by Temple Solicitors.

Built Around Your Rights

Legal Ombudsman

Guidance & Time Limits

Make sure that you have tried to resolve your complaint with us as the Legal Ombudsman will check that. If you have contacted us and not satisfied, then you must take your complaint to the legal ombudsman:

Within two months of receiving a final response to your complaint and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.

Need clarification? We can explain these time limits during your consultation.

Contact the Legal Ombudsman using any of the following:

legalombudsman.org.uk

01616 966 299 between 9am to 5pm

enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.

Prefer a different contact method? Tell us when you book, and we'll help you submit your complaint.

Solicitors Regulation Authority (SRA)

Temple Solicitors is regulated by Solicitors Regulation Authority (SRA), who works with solicitors and firms to make sure they comply with the SRA principles, to make sure they work independently, fairly and with integrity to best serve the interests of their clients and the public interest.

Important Information

Therefore, SRA welcomes information about dishonesty or breaches of SRA principles; however, SRA is not able to deal with issues of poor service.

File a Complaint with SRA

You can file your complaints against us with SRA online at:

www.sra.org.uk/consumers/problems/report-solicitors

More Information

Find more information on problems and complaints on the SRA website:

www.sra.org.uk/consumers/problems

our location

Where We Serve

Global Reach, Local Expertise

Temple Solicitors is based in London and serves clients across the UK and internationally. We go the extra mile to ensure you're satisfied—and we aim to be your first call whenever a legal issue arises in the future.

Contact

Are you looking for someone to help?

Let us help you! Call Now : +44 020 3500 3523

info@thetemplesolicitors.com Mon - Fri 09:00 - 17:30